Frequently Asked Questions

I can't complete the digital store card confirmation

Please check you are using the latest version of your internet browser. If you cannot reach the final page and download your digital store card vouchers, please use the ‘Contact Us’ form and advise the issues you are experiencing.

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I can't download my digital store card.

Please check your computer’s download folder to see if the file is located there. If that is not the case, log back into the claim using the details provided in the ‘Track my claim’ email. You will be able to view and download your store cards from this web page.

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I haven’t received the email with links to my store card/s.

Sometimes your email provider will automatically move these emails to your ‘junk’ or ‘spam’ folder. Please check to see if the email is located here.

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I can’t open my store card

Check to ensure that you have a PDF reader installed on your computer.

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I selected the wrong store card

In accordance with the terms and conditions, unfortunately digital store cards cannot be exchanged.

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My store card has expired.

All digital store cards have an expiry date of between 12 and 24  months from the date of issue. Unfortunately we are unable to extend the store cards.

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I have not received the EFT payment into my bank account (and more than 5 business days have passed)

Please confirm your bank details are correct by logging in with the detail in your ‘Track my claim’ email. If your  bank details were entered correctly, please contact us at digitalclaimssupport@allianz.com.au.

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I entered my bank details incorrectly

If your bank details are incorrect, and you have not already received an email notification from us, contact us at digitalclaimssupport@allianz.com.au.

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My issue is not listed here

Please contact us by email at: digitalclaimssupport@allianz.com.au

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